Privacy Policy

Pacific Plumbing & Heating Privacy Policy

Pacific Plumbing & Heating ("Pacific Plumbing & Heating", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, request services, communicate with us, or use any of our online tools, including our AI-powered customer service features.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect information including:

Personal Information

• Full name
• Home address
• Email address
• Phone number
• Service address
• Billing information
• Appointment preferences
• Service history
• Membership information
• Financing application information (where applicable)

Technical Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral websites
• Cookies and similar technologies

AI-Powered Services

Pacific Plumbing & Heating utilizes Artificial Intelligence ("AI") technologies to improve customer service and operational efficiency.

These services may include:

• AI-powered chat assistants
• AI phone receptionists
• Appointment scheduling
• Customer support
• Service recommendations
• Quote assistance
• Marketing personalization
• Content generation
• Internal workflow automation

Conversations with AI systems may be recorded, analyzed, and stored to improve service quality, training, and customer experience.

Whenever appropriate, customers may request to speak with a human representative.

How We Use Your Information

We use your information to:

• Schedule appointments
• Deliver plumbing, heating, cooling, and related services
• Process payments
• Provide estimates
• Respond to inquiries
• Send appointment reminders
• Communicate service updates
• Offer maintenance memberships
• Process membership renewals
• Assist with financing applications
• Improve customer support
• Improve our AI systems
• Personalize customer experiences
• Send newsletters and promotional offers (where consent has been provided)
• Maintain business records
• Comply with legal obligations

Financing Services

If you choose to apply for financing through Pacific Plumbing & Heating, additional personal information may be collected and shared with our financing partners.

Information may include:

• Name
• Address
• Contact information
• Employment information
• Financial information
• Credit-related information
• Identification information required by lenders

Pacific Plumbing & Heating does not make lending decisions.

All financing decisions are made by independent third-party financing providers according to their own privacy policies and lending requirements.

Membership Programs

If you enroll in one of our maintenance membership programs, we may collect information necessary to:

• Manage your membership
• Schedule recurring maintenance
• Process recurring payments
• Track service history
• Deliver membership benefits
• Notify you about renewals or program changes

Communications

We may contact you by:

• Phone
• SMS/Text Message
• Email
• AI Voice Calls
• Automated Appointment Reminders
• Postal Mail

These communications may include:

• Appointment confirmations
• Service reminders
• Technician arrival notifications
• Membership updates
• Financing information
• Promotions (where permitted)

You may opt out of marketing communications at any time. Transactional and service-related communications may still be sent when necessary.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember user preferences
• Improve website performance
• Analyze website traffic
• Understand visitor behavior
• Deliver relevant advertising
• Improve AI functionality
• Enhance security

You can modify your browser settings to disable cookies; however, some website features may not function properly.

Third-Party Services

We may share information with trusted third parties that help us operate our business, including:

• Payment processors
• Financing providers
• Customer relationship management (CRM) platforms
• Website hosting providers
• Cloud storage providers
• Email and SMS service providers
• AI technology providers
• Marketing platforms
• Analytics providers
• Scheduling software
• Customer support platforms

These providers are required to protect your information and may only use it for authorized business purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Fulfill contractual obligations
• Maintain service records
• Comply with legal requirements
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Children's Privacy

Our services are intended for adults and homeowners.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will promptly delete it.

Your Privacy Rights

Depending on applicable Canadian privacy laws, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Withdraw consent (where applicable)
• Request deletion of personal information where legally permitted
• Request information about how your data is used
• File a privacy complaint

To exercise these rights, please contact us using the information below.

Data Storage

Your information may be stored or processed in Canada, the United States, or other jurisdictions where our trusted service providers operate.

By using our services, you acknowledge that your information may be transferred and processed outside your province or country of residence where permitted by law.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be posted on this page with a revised Effective Date.

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact: