Terms of Service

Pacific Plumbing & Heating Terms of Service

Welcome to Pacific Plumbing & Heating ("Pacific Plumbing & Heating," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, services, online tools, AI-powered features, memberships, financing options, and communications.

By accessing our website or using our services, you agree to be bound by these Terms.

Services

Pacific Plumbing & Heating provides residential and commercial plumbing, heating, cooling, maintenance, repair, replacement, installation, emergency services, memberships, financing assistance, and related home comfort services.

All services are subject to availability and may vary by location.

Quotes and Estimates

Any estimate provided through our website, over the phone, by AI systems, or in person is an estimate only.

Final pricing may vary based on:

• Site conditions
• Additional work required
• Material availability
• Code requirements
• Customer-requested changes
• Unforeseen circumstances discovered during service

Unless otherwise stated in writing, estimates do not constitute a fixed-price contract.

Scheduling

Appointments are scheduled based on technician availability.

While we strive to meet all appointment times, unexpected delays such as emergencies, weather, traffic, supplier delays, or previous service calls may affect scheduling.

We will make reasonable efforts to notify customers of significant delays.

Customer Responsibilities

Customers agree to:

• Provide accurate information
• Ensure safe access to the property
• Secure pets when technicians are present
• Disclose known hazards
• Maintain a safe working environment
• Obtain any required permissions from landlords, condominium boards, or property managers where applicable

Failure to provide safe access may require rescheduling.

Payments

Payment is due according to the terms provided on your estimate, invoice, financing agreement, or membership agreement.

We accept approved payment methods offered at the time of service.

Late payments may be subject to interest charges, collection costs, or service suspension where permitted by law.

Financing

Pacific Plumbing & Heating may offer financing through independent third-party lenders.

We do not guarantee financing approval and are not responsible for lending decisions, interest rates, repayment terms, or lender policies.

Financing agreements are solely between the customer and the financing provider.

Membership Programs

Maintenance memberships provide benefits described at the time of enrollment.

Membership benefits may include:

• Annual inspections
• Priority scheduling
• Discounted repairs
• Reduced emergency fees
• Exclusive promotional offers

Membership fees, renewal terms, cancellation policies, and included services are outlined in the membership agreement.

Pacific Plumbing & Heating reserves the right to modify membership offerings with reasonable notice where permitted by law.

AI Services

Pacific Plumbing & Heating uses Artificial Intelligence ("AI") to enhance customer service and operations.

AI may assist with:

• Answering questions
• Booking appointments
• Providing preliminary information
• Generating estimates
• Service recommendations
• Customer communications
• Workflow automation

AI-generated information is intended to assist customers and does not replace a professional on-site assessment.

Customers may request assistance from a human representative at any time.

Communications

By providing your contact information, you consent to receive service-related communications, including:

• Phone calls
• SMS/Text Messages
• Emails
• AI-assisted voice calls
• Appointment reminders
• Technician notifications
• Membership reminders
• Financing communications

Where required by law, marketing communications are sent only with your consent. You may unsubscribe from marketing messages at any time. Service-related communications may still be sent when necessary to fulfill your requests.

Website Use

You agree not to:

• Attempt unauthorized access to our systems
• Interfere with website functionality
• Upload malicious software
• Misrepresent your identity
• Use automated tools to scrape website content without permission
• Violate applicable laws while using our website

Intellectual Property

All content on this website, including text, graphics, logos, photographs, videos, software, designs, trademarks, and branding, is the property of Pacific Plumbing & Heating or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

Warranties

Manufacturer warranties remain subject to each manufacturer's terms.

Pacific Plumbing & Heating may provide workmanship warranties as outlined in your service agreement or invoice.

Except as expressly stated, services are provided "as is" to the extent permitted by applicable law.

Limitation of Liability

To the fullest extent permitted by law, Pacific Plumbing & Heating shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim, except where prohibited by law.

Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer protection legislation.

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We may update these Terms from time to time.

Updated versions become effective when posted on our website.

Continued use of our website or services constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the Province in which the services are provided and the applicable federal laws of Canada.

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